Terms and Conditions & Privacy Policy

General terms and conditions

Article 1

The definitions indicated with capital letters have the following meanings in the context of these general terms and conditions:

a. Customer: the natural person or legal entity who has commissioned Catusco to provide services.

b. Assignment / Agreement: the contract under which Catusco undertakes to provide specific services to the Client.

c. Parties: Client and Catusco.

d. Services: all activities performed by Catusco for the benefit of the Client that have been commissioned and accepted, as well as all resulting work for Catusco. Services may include, but are not limited to: consultancy, training, workshops, and coaching sessions. This list is not exhaustive.

Article 2

These general terms and conditions govern the relationship between Catusco and the Client. By placing an order, the Client accepts these terms, which take precedence over the Client’s own general terms and conditions stated on purchase orders, correspondence, or other documents, even if handwritten or dated prior to or after receipt of our documents, and even if they stipulate exclusivity. Deviations or additions are only valid if expressly agreed upon in writing, for example, in a written contract, order confirmation, or annex.

Article 3

The Client undertakes to provide Catusco with all necessary information that is explicitly requested or reasonably relevant to the proper execution of the Assignment. If the Client provides incorrect information that results in additional costs for Catusco, these costs will be invoiced to the Client.

The Client must ensure the accuracy, completeness, and reliability of the information provided, even when originating from third parties, unless the nature of the Assignment dictates otherwise.

Catusco reserves the right to suspend execution of the Assignment until the Client has complied with these obligations. The Client indemnifies Catusco against damages resulting from inaccurate or incomplete information. Any additional costs, time, or damages arising from failure to provide necessary information shall be borne by the Client.

Catusco cannot be held liable for indirect damages, such as financial or commercial losses that are not the direct or immediate result of a shortcoming by Catusco, including loss of profit, increased overhead, disruption of planning, material losses, or lost opportunities.

Catusco’s liability, regardless of the severity of fault (except in cases of fraud), is limited to the damage for which it is directly responsible.

Article 4

By ordering Services, the Client commits irrevocably and unconditionally to Catusco, regardless of any deposit paid, subject to Articles 5 and 6 below.

Article 5

Orders must be placed by e-mail. Upon receipt, the Client will receive written confirmation. The Client has two (2) working days to amend the original order. After this period, the order is deemed final and binding.

Unless otherwise specified in a quotation request or purchase order, each order will be invoiced in full as an advance payment.

Article 6

Catusco’s invoices are payable immediately upon receipt. Failure to pay within the agreed term results, by operation of law and without prior notice, in late-payment interest at the rate stipulated in the Belgian Law of 2 August 2002 (as amended by the Law of 22 November 2013) on combating late payment in commercial transactions.

In addition, in case of non-payment, the Client owes a lump-sum penalty of 15% of the unpaid invoice amount, with a minimum of €50, without prejudice to Catusco’s right to claim higher compensation upon proof of greater actual damages.

Catusco further reserves the right to recover legal collection costs, including attorney’s fees.

If Catusco deems the Client’s financial situation or payment behavior a risk, Catusco may require immediate (additional) security. Failure to provide such security entitles Catusco to suspend or terminate performance, without prejudice to its rights.

All amounts owed by the Client become immediately due in such cases.

Article 7 – Cancellation Policy

Cancellations must always be made in writing to Catusco. Compensation is due as follows:

Cancellation 30–15 days before the scheduled service: 50% of the fee.
Cancellation 14–8 days before: 75% of the fee.
Cancellation 7–1 day(s) before: 100% of the fee.

If the number of participants falls below the minimum specified in the quotation, or if there are significant changes to dates or duration, Catusco reserves the right to cancel the session (unless otherwise agreed) and refund the amount paid.

Catusco may exclude participants for disciplinary reasons if their behavior disrupts others. Exclusion will not entitle the participant to a refund or compensation.

Cancellations after confirmation entitle Catusco to charge incurred costs. The Client accepts this.

Article 8 – Complaints

Complaints arising during performance must be submitted as soon as possible in writing, containing specific details.

Complaints that cannot reasonably be made during performance must be submitted within one (1) week after completion, by registered mail or with proof of receipt. Complaints submitted after this period are inadmissible.

Article 9 – Reporting

Reporting requirements must be communicated when placing the order. If not, Catusco’s standard procedure applies.

Article 10 – On-Site Services

If Services are provided at the Client’s premises, the Client must provide a suitable workplace that complies with all legal and safety requirements. The Client must provide Catusco with office space and facilities deemed necessary.

The Client must ensure continuity of (IT) facilities, including backup, security, and virus protection. Catusco will apply virus checks when using Client facilities.

Article 11 – Force Majeure

If Parties cannot meet obligations due to force majeure, obligations are suspended until performance becomes possible. Either Party may terminate the agreement immediately, without compensation.

Force majeure includes unforeseeable and unavoidable circumstances preventing timely or proper performance, as recognized in Belgian case law.

Article 12 – Execution

Catusco performs the Assignment to the best of its ability, independently, and professionally, while respecting the Client’s strategy, culture, and objectives.

Catusco may subcontract work to third parties and will inform the Client if necessary.

Catusco declares compliance with social security, VAT, and tax obligations, as well as insurance for occupational accidents and liability. Proof can be provided upon request.

Article 13 – Intellectual Property

Execution of an Assignment does not entail transfer of intellectual property rights. All rights arising from or related to the Assignment remain with Catusco.

The Client may not reproduce, disclose, or exploit Catusco’s intellectual property (including but not limited to software, system designs, methodologies, reports, templates, contracts, and other intellectual works) without prior written consent.

The Client may not share such materials with third parties except to obtain expert advice regarding Catusco’s performance, in which case the Client must ensure third parties comply with these obligations.

Article 14 – Applicable Law and Jurisdiction

These terms are governed by Belgian law. Any disputes shall fall under the jurisdiction of the courts where Catusco’s registered office is located.

If any clause is found invalid or unenforceable, the remaining provisions remain unaffected. Parties may replace invalid clauses with legally valid ones that best reflect the original intent.

In case of interpretation, the French version of these terms prevails.

Catusco takes the protection of your data very seriously. We guarantee appropriate protection of your personal data in accordance with the General Data Protection Regulation (GDPR). By using this website, you agree to our Privacy Policy.

What data does Catusco collect?

Catusco collects personal data because you use our services and/or provide it to us, including:

First and last name
Phone number
Email address
IP address, location data, and website activity
Browser and device type

How does Catusco use your data?

Data is collected only for relevant purposes, including:

Research and statistical analysis to improve the website and services (data used anonymously).

Use of Cookies and Tracking Technologies

We use cookies, pixels, and tracking technologies to ensure proper website functionality, improve performance, and allow sharing on social media.

Cookies are small text files stored on your device. Some are functional (e.g. saving preferences), while others track browsing behavior for tailored content and ads.

At first visit, you are informed and asked for consent. You can disable cookies in your browser settings.

Disabling cookies may affect certain website features.

Data Retention

Your data will not be kept longer than necessary for the purposes collected.

Right of Access and Correction

Under GDPR, you have the right to:

Request free information about the processing of your personal data
Correct inaccurate or incomplete data
Request deletion or restriction of processing where applicable

Requests can be submitted via email.

Data Security

We protect your data with technical and organizational measures (passwords, firewalls, antivirus).

We also work with reliable partners for hosting and analytics.

Please note that internet data transfer is never risk-free; caution is advised when sending information online.

Sharing Data with Third Parties

Catusco does not share data with third parties except when necessary to fulfill agreements or legal obligations.

Categories of partners:

Website hosting providers
Website analytics providers

Changes to Privacy Policy

This policy may be amended within legal limits. Updates will be published on the website.

Contact Information

Catusco bv
Jenny Cornelis
1420 Braine-l'Alleud
BE 0833 271 768

📞 0479/725910
✉️ jenny.cornelis@catusco.com